I just got back from the Verizon Store.
It took me 45 minutes to pay my bill and have my phone fixed.
Oh, wait. It only took 10 minutes to pay my bill and have my phone fixed (JJ had reset the phone to Voicesignals - and I couldn't get them to turn off). The other 35 were spent watching five or six employees wander aimlessly throughout the store - while JJ threw a monster screaming tantrum because I wouldn't let him play with all of the (germ covered) display phones.
So, that was pretty much awesome.